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Point of View


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When dealing with people in business there are some basic principles in order to win them round.

Everyone has the right to their own opinion.  It does not matter how much you disagree, they will likely have the same opinion even if you win the argument. Winning an argument rarely gives a gratifying feeling as you hurt the pride of the loser and the more you argue and disagree, the more stubborn you are both likely to become so it is best to avoid them altogether.

The best way to avoid an argument is to be able to recognise when there is a disagreement.  Listen to what your opponent has to say and let them talk.  When we debate it raises barriers so we need to build the bridges in order that we understand one another.  Keep calm and control your temper.  Look for areas where you both agree and be brave enough to admit when you have made an error and apologise.  Think over each others ideas and find a solution.

Understanding the differences in opinion is essential to coming to a conclusion. Show respect and understand why they are arguing in favour of that particular opinion. Ridicule and abuse does not make people agree so be diplomatic and keep it friendly. When you admit your mistakes it protects you as well as the other person.  They are not able to gloat over the chance to criticise and it does not wound you and their pride, this way you can come to a solution.  It must be handled in a kind, friendly way which is far more likely to win the other persons approval.

When handling complaints, don’t interrupt and remember to listen to their problems. Gather their ideas and look at things from their point of view.  Compliment and praise on work they have done and above all, be understanding and sympathetic towards their feelings.

Carnegie, Dale. How To Win Friends And Influence People, (Part Three). London: Vermilion, 2006. Print.

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Building Relationships


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I ask myself, what are the building blocks to any business, career or situation?  I have found the most important components are relationships. People are naturally interested in themselves.  We generally like people who admire us so there are ways we can improve in order to create better relationships with people around us.

To genuinely admire something in a person gives them a great feeling of importance. When we put ourselves out for others in different ways that are thoughtful, unselfish as well as something that uses up time and energy, we create a bond with that person.  An example is if you have a friendship with someone from Spain, you can learn some simple greetings in Spanish.

A simple smile can go a long way.  It creates a feeling of happiness around you and will change attitudes.  A smile shows the person you are addressing that you are glad to see them.  Even smiling when talking on the phone will transform the phone call, not only for the person listening on the other end but for the person doing the talking.  It changes their attitudes towards each other.  People who smile usually have a better outlook on life, make better teachers and tend to raise happier children.  Our thoughts are paramount and a good mental attitude is having the ability to treat people in a cheerful manner.

Remembering a persons name makes them feel comfortable and creates an impression. Say their name in your head and memorise so you can use it when interacting with them. Ask about their family as well as addressing them by their name, this makes them feel important as you have taken the time to remember them.

Be a good listener.  Listening to what a person is saying is a great compliment, it also encourages them to talk about themselves.  Stop what you are doing at that moment in time and listen to them as this lets the speaker see you are interested in what they are saying.

Talk about their interests, what pleases them and what they treasure most.  If they are interested in Golf as an example, ask them about it, how often they play, the rules.  You don’t have to have a great knowledge of what they are interested in, it is about showing an interest in them.  We have to think about what we want people to give us, in other words treat people how you want to be treated.  Show them respect by being polite, “could you”, “thank you” and “please” will go a long way in building a relationship.

Carnegie, Dale. How To Win Friends And Influence People, (Part Two). London: Vermilion, 2006. Print.

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The Power Of Appreciation


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Criticism is an expression with destructive consequences.  It damages our relationships with friends, family and colleagues.  It damages pride, sense of importance and in the end it increases feelings of resentment the injured party has towards us.

It is human nature when an individual has a problem or does something wrong, they blame others for their failure.  We all have to learn to speak good of the people around us and not to judge, ridicule and insult.  We all have good points and bad points, so we need to be recognized for our good qualities.  A sign of good character and self-control is to be understanding and forgiving.

All humans have basic needs: their health, food, sleep, money, life after death, sexual gratification, welfare of our children, desire to be great, important and to be appreciated. Humans acquire their feelings of importance in different ways.  Some in positive ways through acts of kindness such as building a hospital, helping the poor, charity work and others in negative ways such as crime and so on.

We need to start understanding people and figure out why they behave in the ways that they do.  It is far more rewarding to do this rather than condemning, and it creates a sense of sympathy, tolerance and kindness between us all.  People are more likely to follow and respect if they are rewarded and they learn more rapidly and retain the information they are given.  We have to be able to arouse enthusiasm, encouragement and find something in that person to praise by looking for their good points and what they do good in their work.  We have to think in terms of other peoples point of view because how they express themselves is an essential attribute of human nature.

Carnegie, Dale. How To Win Friends And Influence People, (Part One). London: Vermilion, 2006. Print.

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Selling Success


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In order to be successful, I need to adopt a certain way of thinking. If I am not able to work to the success guidelines, it will be very difficult to achieve my goals and have a successful business. Over the last 4 years in my business, my income has plateaued. My income has not fallen, however, it has not grown either. I want my business to grow. I do not know anyone who would not love to benefit from the perks that a growing vibrant business can bring. The feeling of accomplishment and being able to provide for my family with no worries. The lack of growth in my business is due to not doing enough of the right things and making the right choices. It is my fault for this lack of growth as I am 100% responsible for my own choices. If things do not work out, I need to make different choices to follow the right path.

I think to myself why I started a business. I started a network marketing business so I could earn some extra money as I needed to top up my income. I also joined because I like the products. They have great potential to sell. Having a good reason is what will give me the motivation to work. During the first few years of retailing, I started to look at the bigger picture. I discovered what I could actually achieve in this business and it was far greater than just earning some extra money. The harder I work and the more I do will provide results that are far greater than if I give a little. The less I give, the less I will get back, after all, it is a numbers game.

The ability to handle rejection is a very important quality. Everyone will not be interested in my product and my opportunity, it is normal and part of the business building process. I have to go into this wholehearted because if I do not, I will not be able to maintain enthusiasm and momentum.

I have to build my customer base in order to show others how to build their customer base, as well as making a profit. At the end of the day, how can I show someone how to do something I cannot do myself? I cannot show someone how to play a musical instrument that I cannot play, so the same applies here. Others have to follow me, I must believe in my product or I will not be able to make sales. It is also important to not prejudge customers and potential sponsors as it is not possible to know who will buy my products or join my business.

There were also times when I started, I felt like giving up. This was particularly apparent on rainy days when I had to go out to pick up catalogues, I hated the thought of getting wet. However, when the summer came along and the weather was better, I enjoyed the walk in the sun. The key is to not give up because everything I do will have good days and bad days.

Results come with work and do not always come straight away. I need to think to myself that it takes time to build a successful business. I want to build a self-sustaining income that can be done whether I am there or not. I need to understand that I have to invest a lot of time and effort as commitment is crucial in the first few years. This is something I am going to stick to because far too many people quit early and never get to the stage of reaping the rewards that this business can bring. At the time I started, I did not have any large sums of money to invest in setting up a business, so network marketing was the option I had. I know that I must invest time to build this business. When it comes to sponsoring, some people leave and some people stay so I have to remain focused and my business will grow. Keeping the momentum going during the bad times is essential as I will lose customers due to people moving, but at the same time, I will gain new ones. I have a strong desire to build this business and make it work. It is all about consistency after all. Success and persistence go hand in hand. The biggest investment is time and instant gratification is not part of this business.

I have to focus on action and keep out all negativity as it will hold me back. In order that I achieve what I want I need to have more knowledge of how this business works and grasp the basics. I will have to aim for overachievement so I push myself towards what I am aiming for. This is where attitude comes in and in this business it is everything. If others are going to feel positive about it, I must show them. Doubt will ruin my belief and we get to the top through belief and consistency. I need to mix with others to stay positive and review my goals regularly so I am still focused on why I am doing this. The aim is to follow the system by retailing, recruiting, then teaching sponsors to do the same. I have to keep learning and embrace what I am good at and improve on any weak areas. I am very good at consistency, but I need to work on time management, relationships and keeping track of my numbers. When the time comes to work on this full-time, I have to be in the position to match my salary and then go on to double it. This way I will have the income to invest back into my business as well as pay my bills.

Sharing the business by word of mouth and letting everyone know that I have a service to offer them is essential. However, they might not want to buy products or join my business now, but at a later date they might be interested so I have to step back if someone says no, after all, it is their right to refuse. Dealing with enquiries on the same day or at least within 24 hours so they do not lose interest and getting information out there so it reaches the right people is needed for growth. I have to keep a good attitude despite rejection as this will keep me motivated. I must remember to follow up all enquiries as I never know who is waiting to hear back from me.

Investing in my business is important. If I invest in it, my business will grow. So I have to use some of my profits to increase my enquiries through advertising which will increase interest in joining the business.

When I run my team, I have to motivate my team members through what they want to achieve out of the business. There are certain qualities to look for in identifying other leaders, these are a positive attitude, uses their own initiative (they can problem solve), thinks of new ideas, building a good customer base, lack of complaints and keep focused on the things that they have to do, will interact with me regularly, takes responsibility, a people person, not afraid to work hard and are honest. I must remember that people need to go at their own pace or they will quit. I need to encourage my team through praise and recognition. Team members have not to be held back if they want to move forward and at the same time, if they are pushed too much, they will quit. They will have to be kept up with recent information and be aware of the different events that are on offer. The events are energetic, create team spirit and give fantastic training.

I have to take action, responsibility and initiative. Using these skills shows that I have learned to improve my personal development. Taking action will, in turn, go on to give me the results I am looking for even if I have a bad day. I have to focus on keeping the business running because if I become over-focused on results this will break my spirit. Looking towards success will give me success, as I can surround myself with positive people which will help me focus on positivity and become the person I want to be to attract new team members and customers.

Leadership is something I have to learn over time through experience and putting into practice. I have to inspire, motivate, try new things, pass information on, accept that people make mistakes, stay positive and to not get distracted. Through this, I will become better, stronger and I will go further.    

Mistry, Yogeeta. Direct Selling Success, Surrey, PA: Filament Publishing, 2013.

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Managing My Time


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What am I going to do tomorrow? This is what I have to say to myself every evening before I go to sleep. Unfortunately for me, I do not think to myself what I need to do tomorrow. I get up in the morning, hope that I will remember everything I need to do that day and as a result I forget important items off my list. In order for my dreams to come true and be able to achieve my goals, I must get into the habit of planning my time so my week is more productive.

To accomplish this, I need to make time for the things that must be done. I can write a to-do list before going to sleep and the items I need to do the next day need to be numbered. I must prioritise the items that are important, discipline myself to stick to them and I must remember there are some things I will not get done. If I use my to-do list, any items that do not need to be done on that day can be carried over and completed the next. Items that are urgent and important must be done before items that are not urgent but important. Urgent items but not important can be delegated and if the item is not important and not urgent it can be left as it is just going to waste time.

The next stage in my plan is deciding which items fit into which categories. The activities that produce income are items that have to be done on that particular day. Important and urgent for me is the distribution of catalogues, posting to my groups and delivering products to customers. Keeping on top of my leads and making sure that they receive the necessary information so they are exposed to the business. Attending my training webinars and regular contact with my upline will help me build my business. Giving advice to my sponsors when they need it and keeping on top of my personal development. Taking the time to teach my music students is another important item on my list as this cannot be delegated to anyone else and I must also remember to add any appointments and commitments with my son. Items that are important but not urgent are duties around the house. These need to be done, but they can be carried over to the next day.

Without a structured plan everyday, I will not be able to do the necessary work to achieve my goals. From now on, I will finish each day by writing what I have to achieve the following day.

Rider, K. (2016) “Planning Your Time”, You Tube, https://youtu.be/0rORfcwSz1M, accessed January 2016.

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How To Develop Myself


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Are we or our business moving forward to where we want to be?  If not, we most likely need to start our journey in Personal Development.

For me, I lack confidence in myself, sometimes lack motivation and don’t always know where I am going. The hardest thing for me is to think positively and to believe in myself.

I think we are naturally programmed to be negative. Our media is full of negativity and gives us negative views of the world around us. We have to be careful what we listen to and not contaminate our minds. Our failures in our lives often cloud our judgement and we often believe bad things about ourselves to be true when they are not.

In order to be successful, I need to learn to drop all that unnecessary baggage I have been carrying since childhood and change the way I think. After all, this doom and gloom is just thoughts and problems in the world should not need to impact on my life and well-being. Problems will be there whether I worry about them or not, so it is best if I focus on the positive. I need to filter out the bad with good and make steps in creating a good future.

To progress forward in my life, I first need to change how I think. A good starting place is to focus on all the good achievements I have accomplished in my life. So, I must focus on my Teaching Diploma in piano and flute, completing my Open Degree and the building blocks in starting my business. I need to be able to learn from failures and act on where I have gone wrong so I don’t make the same mistakes again. I need to rouse that feeling of excitement to impact on where I want to be.

Reading positive material is the next step. There are many Personal Development books out there that will improve areas of my life such as self image, good knowledge of business, how to feel good, how to manage money so I am not spending more than I earn, relationships, how to deal with people and how I feel about myself spiritually. I also need to take action on what I learn because this will increase my confidence. I have been searching on Kindle, Amazon and Google for a good selection of books.

Listening to others who have been in my position and gone on to succeed will be a fantastic support system for me. They will be able to help me with any areas I am struggling and guide me through. I need to start listening to the advice I am given from my upline as she will guide me in the correct way. Seeking knowledge will help me drop all the unnecessary baggage to help me move forward. Attending good seminars with experienced people such as Tony Robbins will inspire me greatly. One of my goals for the year will be to attend some training sessions on how to build my business. When I see how much I can get out of advice from others and how successful I can become, it will move me forward faster than I imagined.

Rider, K. (2014) “Step 2 – Personal Development”, You Tube, https://youtu.be/o9HDu8ogegg, accessed January 2016.

Rider, K  (2014) “Personal Development”, You Tube, https://youtu.be/K32co10IWLU, accessed January 2016.

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Looking forward to a fantastic 2016!


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What does a new year mean to me?

As I start the year 2016, I think about my plans to get the most out of this year. It means a fresh start, forget any negatives of the year finished and expand on the positives, be more considerate towards others, push myself towards success in my business and make more concrete goals for the future.

I think the most important goal for me is to work on personal development. Without it, I am unable to build the areas I want to. I feel certain areas of my personality hold me back such as, lack of confidence, the little voice in my head saying ‘you can’t’, low energy, negativity around me and not finding solutions to problems.

One main reason for writing a blog is I can sit here next year and think to myself how far I have come. There will be goals I have not achieved, however, there will be goals I have managed to achieve, after all one step at a time, we are only human.

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How Far Do We Want To Go?


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What are goals?  What is their purpose?  What do we want for the future?

Goals are achievements that keep us on track to focus and motivate in whatever we are doing. They come in many forms such as buying a new car, a new house, or a holiday destination we have longed to visit.

Having goals builds confidence. They can be short term or long term. Short term goals are a good starting point for building up towards achieving long term goals. When we reach our goal it gives a great sense of achievement that we have accomplished something wonderful in our life. Our skills and abilities are improved and our dream becomes a reality. If we do not have any goals in life, we will amble along with no targets, focus or direction.

When setting our goals, we must ask ourselves the reason why we want these goals, so we must be specific. Think of how many goals we want to set and how much time and money we need to achieve them. We need to think if we are able to achieve them and most of all it has to be our goal and something we really want. When we have thought about what we want, we must set a time on when to complete the goal.

We have to truly believe in our goals, so the best way is to make a list and pick 3. Write a detailed paragraph describing it in detail. We can even include the sounds and smells to make it more real. This could be if we want a house by the sea, we could include the smell of the fresh air and the sound of the waves crashing against the rocks. We can also map out how we are going to achieve the goal. This can be a plan consisting of the activities needed so it can be accomplished.

Finally, anticipate any problems and how we are going to overcome them. We need to keep focused and driven towards our goals by asking if we need help and make any changes we need to keep moving forward.

It is very important to SET OUR GOALS!

Boardman, K. (2015) “Goal setting”, You Tube, https://youtu.be/1piG7AYEqBw, accessed December 2015.